1. INTRODUCTION

CRB Limited, for the purposes of these Terms and Conditions, trades under the business name Commercial Rent Bailiffs Limited (CRB Limited). CRB Limited provides a variety of services to their clients or potential clients (the 'Client'), including but not limited to enforcement, debt recovery, tracing, investigation, repossession, eviction, security and legal activities. We are registered at Companies House, company no. 7900765, and our registered office is at Alexandra Gate Business Centre, 2 Alexandra Gate, Cardiff. CF24 2SA.

2. INSTRUCTING US

(a) By completing an Instruction Form and/or instructing CRB Limited by any other means, you, the private individual, firm, authorised company representative or legal professional instructing us, become the Client and authorise CRB Limited to provide the services to you as set out in the Instruction Form. 

(b) By becoming the client, you agree to be bound by these terms and conditions.

(c) CRB Limited reserves the right to decline any instructions without stating a reason. In such circumstances, you may request a refund of any monies paid to CRB Limited in respect of those instructions, subject to a director's approval. Please note the refund amount does not include any fees which were made payable to Her Majesty’s Court and Tribunal Service (HMCTS).

3. DEFINITION OF THE TERMS 

These Terms and Conditions apply to the provision of services by CRB Limited, and no variation, alteration, substitution or modification of these Terms shall be binding on CRB Limited unless expressly agreed to by a director of CRB Limited. The Client agrees to these conditions when it provides CRB Limited with an instruction.

4. GOVERNING LAW 

These Terms and Conditions shall be governed by and construed in accordance with the law of England & Wales, and each of the parties submits to the exclusive jurisdiction of the courts of England & Wales. 

5. TRANSFER UP PROCEDURE 

Applications on the N293A form for the purposes of transferring a judgement up and obtaining a Writ of Control or Writ of Execution will be completed by CRB Limited, then passed to the client or clients’ representative for signing and applying to the appropriate court.

6. THE WORK

(a) The client's or clients’ legal representative shall obtain the appropriate certificate from the appropriate court for the transfer of a judgement to the High Court for the purposes of enforcement. Upon receipt of the writ of control or writ of execution in the name of an authorised High Court enforcement officer (pursuant to paragraph 2(1) of Schedule 7 of the Courts Act), as directed by CRB Limited. Where CRB Limited is provided with the appropriate sealed High Court writ of control and writ of execution, CRB Limited’s authorised High Court enforcement officer, enforcement agents and agents shall undertake the enforcement action as directed by the client. CRB Limited may also use a telephone collection strategy in conjunction with enforcement agent attendance to enhance monetary recovery rates.

​(b) Commercial Rent Arrears Recovery (“CRAR”), forfeiture of lease and any other enforcement services under common law. CRB Limited’s enforcement agents and agents shall undertake the enforcement action as directed by the client.

7. OTHER SERVICES 

CRB Limited’s authorised high court enforcement officers, enforcement agents, debt recovery agents, field agents, possession agents, security officers and/or any other contracted staff or employees shall undertake the services as directed in the Instruction Form as completed by the client.

8. FEES AND DISBURSEMENTS

CRB Limited will apply fees and disbursements as stipulated in The Taking Control of Goods (Fees) Regulations 2014, in the High Court Enforcement Officers Regulations 2004 and/or any other appropriate regulations, and these fees are recoverable from the debtor in the first instance.​

(a) The Client, with consent of the Creditor, hereby authorises CRB Limited to, if necessary, apply to the appropriate court for the enforcement agent to recover from the debtor exceptional disbursements which are not otherwise recoverable under the regulations.​

(b) CRB Limited and/or the Client/creditor shall satisfy the Court that the disbursements to which it relates are necessary for effective enforcement of the sum to be recovered, having regard to all the circumstances, including the amount of that sum and the nature and value of the goods which have been taken into control or which it is sought to take into control.​

(c) In matters relating to the recovery of monies, if the Client receives payment on or after the date of instruction, the Client must forward the sums to CRB Limited in full unless expressly agreed otherwise by CRB Limited. If the client or creditor negotiates payment outside of the enforcement process, either by agreement or consent order, the client becomes liable to the full fees charged by CRB Limited that otherwise would have been recoverable from the debtor under the relevant regulations.​

(d) In certain activities and services (e.g., evictions), CRB Limited will invoice the client directly for the costs associated with providing the service. In such circumstances, the client will make payment of the sums due within the timescales specified on the invoice. If any element of an invoice is queried, that part of the invoice which has not been queried is to be paid in any event.​

(e) CRB Limited reserves the right to charge late payment interest at four per cent above the base rate applied from time to time on any balance outstanding. The Client will also make payment of costs associated with debt recovery procedures, where applicable, should the matter remain unpaid beyond the terms stated.

(f) The Client agrees that where enforcement is unsuccessful in matters regulated by the Tribunals Courts and Enforcement Act 2007, he will be liable for the Compliance Fee (£75.00 plus VAT as at 6th April 2014), triggered by the Compliance Stage, in accordance with the High Court Enforcement Officers Regulations 2004 No. 400, Part 4, Regulation 13(3) as amended by the Tribunals, Courts and Enforcement Act 2007 (Consequential, Transitional and Saving Provision) Order 2014 No. 600, Paragraph 8, unless otherwise agreed by a director of CRB Limited.

(g) VAT will be charged at the current rate on fees, costs and charges where applicable and in accordance with HMRC guidance.​

(h) Any change in VAT or court fees will take effect immediately, and we reserve the right to delay the processing of transfer or enforcement until such time as all monies due are settled in full. CRB Limited will notify you of such a change as soon as is practicable.​

9. PAYMENTS UNDER A WRIT OF CONTROL

​(a) Payments collected under a writ of control will be held “in suspense”, i.e., neither belonging to the creditor nor the debtor, for 14 days before payment is remitted to the client. Payments are usually remitted on either the 15th day or 31st day of each month.​

(b) The Client authorises the Enforcement Agent to enter into a payment arrangement under a signed Controlled Goods Agreement where payment in full cannot be obtained.​

(c) In matters falling under The Controlled Goods Agreement Where the debtor makes a part payment towards the debt, this payment will be split pro rata between the client and CRB Limited in payment of the sum to be recovered and any remaining amounts recoverable in respect of fees and disbursements payable to CRB Limited, in accordance with the Taking Control of Goods (Fees) Regulations 2014, Paragraphs 13(3) & 13(4).

(d) CRB Limited will hold on the client's behalf any part payment recovered in an enforcement action until the amount payable to the client reaches a minimum sum of £2000.00, unless expressly agreed otherwise by CRB Limited.

10. YOUR RESPONSIBILITIES 

(a) By instructing CRB Limited, the Client agrees to provide CRB Limited with accurate information and documentation. ​

(b) The Client confirms that no other enforcement action is being carried out that will prevent or hinder CRB Limited from carrying out their enforcement duties under the writ or warrant. ​

(c) The Client confirms that the details given are correct and accepts any responsibility for information given which proves to be incorrect. 

11. OUR LIABILITY 

(a) These terms do not affect our liability to you in any way for personal injury or death arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter made by one of our employees or agents, nor any other liability that cannot be excluded or limited under applicable law. 

(b) This paragraph shall apply to any claim, a., by you. b. and, if any duties are held to be owed to them, to a claim by any individual or company related to or associated with you and any officer, servant or employee of any of these entities against CRB Limited, any past or future director and/or any past, present or future employee of CRB Limited. ​

(c) All claims, whether made by one or more of the parties, arising from the same act or omission, or from a series of related acts or omissions, shall be regarded as one claim. ​

(d) Any claim arising from these terms must be notified to us in writing within 6 (six) months of the date such liability arises. Failure to provide notice within this period will forfeit any claim. 

12. EXCLUSIONS OF LIABILITY 

(a) CRB Limited ​will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, or loss of an opportunity, even if we had knowledge that such damages or loss might arise, or for any indirect, incidental, special, or consequential damages or loss howsoever arising, including, without limitation, breach of contract, negligence, or wilful act or default. ​

(b) CRB Limited shall bear no liability for loss and/or damage arising from matters outside of its control. 

13. ADVICE GIVEN 

(a) Non-solicitors should be aware that we are not a law firm and we do not provide legal advice. Any advice provided by the CRB Limited relates strictly to the provision of services and should not be relied upon as legal advice. 

(b) CRB Limited accepts no liability for any actions you may take or loss or damage you incur as a result of advice communicated with us or contained in marketing material. We accept no liability for loss or damage you may suffer by instructing any firm of solicitors to whom we may refer. 

(c) None of the content presented on any of CRB Limited’s websites constitutes legal advice in relation to any of CRB Limited’s services. 

14. PROFESSIONAL INDEMNITY INSURANCE 

We carry professional indemnity insurance for all of our work. You can obtain details by emailing admin@crblimited.co.uk. 

15. COMPLAINTS 

CRB Limited aims to provide a high-quality service to our clients. If you have a concern about how your case is being handled, raise it with your usual contact or case manager. For any other event, please contact one of our team members via email at admin@crblimited.co.uk. 

16. DATA PROTECTION ACT 1998 

(a) CRB Limited uses the information you provide primarily for the provision of our services to you, the Client, and for related purposes, including updating and enhancing client records; analysis to help us manage our company; and legal and regulatory compliance. 

(b) Our use of that information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality. You have a right of access under data protection legislation to the personal data that we hold about you. 

17. GENERAL 

(a) These Terms and Conditions shall not affect any provision of the general law or professional standards applicable to the relationship between CRB Limited and you, the Client. ​

(b) Any notice to be given to us may be sent to us at our principal place of business, and any notice to be given by us may be given to you at your last postal and/or email address known to us. 

18. REPEAT MATTERS 

Unless varied, the terms of this document will also apply to any future matters where one or more services are provided to the Client. 

19. AMENDMENTS TO OUR TERMS AND CONDITIONS

CRB Limited may revise these Terms and Conditions at any time. The amended terms will take effect from the date we post them on our website, www.commercialrentbailiffslimited.co.uk. You, the Client, are expected to check these Terms from time to time to take notice of any binding changes that may have been made. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our website and may include regulatory changes.